Quotes About Customer Service

Customer service is not always the most inspiring or motivating type of work, but for many people, it’s something they’re good at. Handling inquiries, resolving problems, all of these are important skills, and for many people, they might not feel appreciated.

Well, here are some good customer service quotes that’ll help you feel better about the job, and also get you inspired.

Motivational customer service quotes to build your business

Building a business is never easy and dealing with customer service is definitely a struggle. Here are some quotes to turn to especially if you need a little bit of motivation to make it easier to walk in every single day, and to grow your business.

“Make every interaction count. Even the small ones. They are all relevant.” – Shep Hyken

“Earn your success based on service to others, not at the expense of others.” – H. Jackson Brown, Jr.

“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” Peter Drucker

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”  Don Alden Adams, President Watch Tower Bible and Tract Society of Pennsylvania

“Men are rich only as they give. He who gives great service gets great rewards.” Elbert Hubbard, Artist and Writer

“What do we live for if not to make life less difficult for each other?” – George Eliot, Novelist”We don’t want to push our ideas on to customers, we simply want to make what they want.” Laura Ashley

“I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service.” Herve Humler

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” Jeff Bezos

“Customer service shouldn’t just be a department; it should be the entire company.” Tony Hsieh

“Instead of focusing on the competition, focus on the customer.” Scott Cook

“Customer service is the new marketing.” — Derek Sivers

Great customer service is important

Great customer service matters for a variety of reasons. It’s how you get seen in the world of other businesses, and without good customer service, you’re not going to make it anywhere.

Here are some great quotes about why customer service is important, and what it means for you as well.

“Good customer service costs less than bad customer service.” — Sally Gronow

“My metric for success can be summed up in one phrase: Earn customers for life.” Mary Barra

“Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business.”

 “When you serve the customer better, they always return on your investment.” – Kara Parlin

“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.” Betsy Sanders

Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company!” Connie Elder, 

“Smart businesses should come to realize that the customer service bar is lower — and that today, it’s easier than ever to differentiate your company from the pack with (crazy as it seems) actual quality customer service.” Brad Tuttle

“I believe that customer service is not a department. On the contrary, it’s the company’s culture. It’s the philosophy of the leadership that permeates from the CEO to the newest hire.” Shep Hyke

Your most unhappy customers are your greatest source of learning. ~ Bill Gates

The customer experience is the next competitive battleground. ~ Jerry Gregoire

Your customer doesn’t care how much you know until they know how much you care. ~ Damon Richards

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. ~ Donald Porter

Good service is good business. ~ Siebel Ad

Treat your customers with respect quotes

There are a lot of instances where you might get upset, or even angry with customers. But treating them with respect does matter. Respect is one of the easiest things you can do to look good, and sometimes, respect doesn’t require a lot of hoops to jump through. Not every person is awful about that.

Even if it’s hard, it does make the company look better, and you can markedly change the way people view the company in this fashion.

“If you make the customer a promise… make sure you deliver it.” – Merv Griffin

The end of all knowledge should be service to others.” – Cesar Chavez

“Know what your customers want most and what your company does best. … Focus on where those two meet.” – Kevin Stirtz

To earn the respect (and eventually love) of your customers, you first have to respect those customers. That is why Golden Rule behavior is embraced by most of the winning companies.” – Colleen Barrett

“Treat the customer like you would want to be treated. Period!”—Brad Schweig

“Ease your customers’ pain.”—Hazel Edwards

“People do not care how much you know until they know how much you care.” – Teddy Roosevelt

Put yourself in their shoes.”—Jesse Harrison

“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” – Mark Cuban

“Even your most loyal customers always have a choice about where to take their business.” – Marilyn Suttle

“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin

“Let us always meet each other with a smile, for the smile is the beginning of love.” – Mother Teresa

Appreciate your customers

Appreciating the customers that you have is very important for a business. Without it, customers can leave, so you’ll definitely want to make sure that you appreciate everyone who comes through your door.

Customer appreciation is one of the best things you as a business can do. It guarantees that they’ll come back, and people like to spend money on businesses that really value them. these quotes will help you feel like you’re doing the right thing, appreciating customers, and making them happy.

Being on par in terms of price and quality only gets you into the game. Service wins the game. ~ Tony Allesandra

You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. ~ Jerry Fritz

Every great business is built on friendship. ~ JC Penney

Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. ~ Chip Bell

“Quality is remembered long after price is forgotten.” – Aldo Gucci

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos

“Courteous treatment will make a customer a walking advertisement.” – James Cash Penney

“The purpose of a business is to create a customer who creates customers.” – Shiv Singh

“The world is moved not only by the mighty shoves of the heroes, but also by the aggregate of the tiny pushes of each honest worker.” – Helen Keller

 “Even the best of what formerly passed for good customer service is no longer enough. You have to be no less than a customer concierge, doing everything you can to make every one of your customers feel acknowledged, appreciated, and heard. You have to make them feel special, just like when your great-grandmother walked into Butcher Bob’s shop or bought her new hat, and you need to make people who aren’t your customers wish they were.” – Gary Vaynerchuk

  “Goodwill is the only asset that competition cannot undersell or destroy.” – Marshall Field

 “The two most powerful things in existence: a kind word and a thoughtful gesture.” – Kenneth Langone

The power of listening

Listening is one of the best skills for customer service. It lets the customer know your issues are heard, and you’re able to resolve all of these.

For customers, resolving this early on is vital, since plenty of people don’t realize how they’re missing out on valuable customers because they don’t listen well. Learning to listen and listening well is very important, and through proper customer listening, you can boost success, and help with any queries that may come their way, and in turn it builds the business.

“Seek first to understand. Then to be understood.” – Stephen Covey,

“When people talk, listen completely. Most people never listen.”
― Ernest Hemingway

“Listen with curiosity. Speak with honesty. Act with integrity. The greatest problem with communication is we don’t listen to understand. We listen to reply. When we listen with curiosity, we don’t listen with the intent to reply. We listen for what’s behind the words.”
― Roy T. Bennett, The Light in the Heart

“Most people do not listen with the intent to understand; they listen with the intent to reply.”
― Stephen R. Covey

“This is the problem with dealing with someone who is actually a good listener. They don’t jump in on your sentences, saving you from actually finishing them, or talk over you, allowing what you do manage to get out to be lost or altered in transit. Instead, they wait, so you have to keep going.”
― Sarah Dessen

“Most of the successful people I’ve known are the ones who do more listening than talking.”
― Bernard M. Baruch

“Wisdom is the reward you get for a lifetime of listening when you’d have preferred to talk.” –Doug Larson

“One of the most sincere forms of respect is actually listening to what another has to say.” –Bryant H. McGill

“If you make listening and observation your occupation, you will gain much more than you can by talk.” –Robert Baden-Powell

“Listening is being able to be changed by the other person.” –Alan Alda

“Listening is a magnetic and strange thing, a creative force. The friends who listen to us are the ones we move toward. When we are listened to, it creates us, makes us unfold and expand.” –Karl A. Menninger

“The most important thing in communication is hearing what isn’t said” –Peter Drucker

Go above and beyond for your customers

If you want to stand out, you want to go above and beyond. Going above and beyond will make a customer’s day, and it builds a relationship which might not otherwise be there.

Going above and beyond is the real challenge, but with these quotes, you learn not only how to do this, but the best tactics to make all of it possible.

“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton

“Here is a simple but powerful rule: Always give people more than what they expect to get.” – Nelson Boswell

“Go above and beyond for yourself! You do it for family, friends, and colleagues, but don’t forget about YOU. It’s important to include yourself… You are worthy of your own kindness, too!”
― Stephanie Lahart

“We live in a world where we have to sacrifice our comfort for the sake of others. Where we have to go an extra mile to meet others’ needs. Where we have to dig deep in our resources to please others.”
― Mitta Xinindlu

“My team are not customer service representatives, rather, service excellence providers. Anyone can serve customers; however my team is above and beyond as we only provide excellence in service to customers.”
― Janna Cachola

“If you want to have things which are beyond normal, do the things which are beyond normal but not abnormal”
― Ned Bryan Abakah

“There are no traffic jams along the extra mile.” – Roger Staubach

“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney

“Satisfaction is a rating. Loyalty is a brand.” – Shep Hyken

 “Make a customer, not a sale.” – Katherine Barchetti

“Our attitude towards others determines their attitude towards us.” – Earl Nightingale

“Being on par in terms of price and quality only gets you into the game. Service wins the game.” – Tony Alessandra

Building relationships with people

Customer service is all about building relationships with other people, to the point where people want to come back. If you’re not fostering those relationships, you’re shooting yourself in the foot with your business. Here are some quotes to help you build the best customer relationships possible.

“A brand is no longer what we tell the customer it is – it is what customers tell each other it is.” – Scott Cook

“Customers will never love a company until the employees love it first.” – Simon Sinek

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford

 “Ask your customers to be part of the solution, and don’t view them as part of the problem.” – Alan Weiss

“Nothing is so contagious as enthusiasm.” – Samuel Taylor Coleridge

“Be genuine. Be remarkable. Be worth connecting with.” – Seth Godin

“Great customer service doesn’t mean that the customer is always right, it means that the customer is always honored.” – Chris LoCurto

“Excellent firms don’t believe in excellence – only in constant improvement and constant change.” –Tom Peters

“Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!” – Gene Buckley

“Assumptions are the termites of relationships.” – Henry Winkler

Always have an attitude of gratitude.” – James R. Nowlin

“Spend a lot of time talking to customers face-to-face. You’d be amazed how many companies don’t listen to their customers.” – Ross Perot 

Customer loyalty and retention quotes

If you want to build your brand, you must retain customers. Properly retaining customers helps build the brand loyalty.  Through loyalty, you build drive, happiness, and excitement. Here are some quotes to help foster brand loyalty and utilize proper strategies to help with customer retention.

“Customer service represents the heart of a brand in the hearts of its customers.” – Kate Nasser

 “Everyone in an organization should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what’s not working.” – Penny Handscomb

 “Go beyond merely communicating to ‘connecting’ with people.” – Jerry Bruckner

“If you love your customer to death, you can’t go wrong.” – Graham Day

“You can have what you want if you help other people get what they want.” – Zig Ziglar

 “A sale is not something you pursue; it’s what happens to you while you are immersed in serving your customer.” – Unknown

 “The purpose of business should be to make life better for people.” – Unknown

“Profit is the applause you get for taking care of your customers and creating a motivating environment for your employees.” – Unknown

Quotes about competitors in business

All businesses have some sort of competitor, but it does bear on the niche you’re in. Dealing with competitors is a part of life, but a big part of this, is making sure that you offer the best customer service. Here are some quotes about business competition, your competitors, and how you can as well, with this, ensure that you’re on top of your game, and you have the best customer base possible.

“Sales without Customer Service is like stuffing money into a pocket full of holes.” – David Tooman,

 “In the world of Internet customer service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner

“If you are not taking care of your customer, your competitor will.” – Bob Hooey

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” — Sam Walton

“The price of inaction is far greater than the cost of a mistake.” – Meg Whitman

“Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” – Marilyn Suttle

 “You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.” – _Marc Benioff _

The purpose of a business is to create and keep customers.” – Theodore Levitt

“Happy customers are your biggest advocates and can become your most successful sales team.” Lisa Masiello

 “What sets us apart as a company is that we want to deal with anyone that owns our product, regardless of where you bought it. If you have an issue with a Santa Cruz Bike and come to us with your issue, we’ll help you resolve your issue.” Kyle Harder

“Competition is always a good thing. It forces us to do our best. A monopoly renders people complacent and satisfied with mediocrity.”  – Nancy Pearcy

“Becoming number one is easier than remaining number one.”  – Bill Bradley

Dealing with hard customers

Customers aren’t always sunshine and rainbows. Sometimes, they’re mean, demanding, and overall a bore to deal with.

What’s the best way to deal with the hard customers? How can you have your head held high even when they’re mad at you, or if they’re not the friendliest and are making extensive demands. Here are some quotes to help you with better understanding those hard customers and learning how to deal with them effectively.

When a customer complaints, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer’s alternative option was to desert you for a competitor.” – Seymour Fine

“It takes months to find a customer… seconds to lose one.” – Vince Lombardi

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet

“People who are the most difficult to please are often the least worth pleasing.”

“If we don’t take care of the customer, someone else will.”

Remember no one can make you feel inferior without your consent.- Elanor Roosevelt

Respect is how you treat everyone, not just those you want to impress.-Richard Branson

The older I get the less I listen to what people say and the more I look at what they do.-Andrew Carnegie

 Being powerful is like being a lady. If you have to tell people that you are, you aren’t.-Margret Thatcher

 Never waste your time trying to explain who you are to people who are committed to misunderstanding you.-Dream Hampson

 Follow your instincts. That’s where true wisdom manifests itself.-Oprah Winfrey

Conclusion

Let’s face it, customer service is not an easy job. It’s one of the hardest out there, and many don’t realize just how much effort needs to be put in to ensure that everyone’s happy. It’s a game of making sure everyone’s satisfied and really impressed by your business.

You might not think it, but customer service is a backbone to any business. No matter how big or how small you are, your customer base will stick around. Even if you have a great product, customer service is one of the most important things, and without it, a business will fail.